Pre-Order ShippingUpdated a year ago

Status for Pre-Orders: Everything You Need to Know!

If you've placed a pre-order for a Sash Bag, we've been regularly sending email updates to keep you in the loop. Make sure to check your email Inbox (and maybe your Spam folder) for these updates, as they contain valuable information about your shipment. Another helpful resource to determine when your bag is expected to arrive is by checking the product description of the item you ordered. 

We understand that some of you may be waiting for bag you purchased quite a while ago. We want to assure you that we are actively receiving bags at our fulfillment center at least twice a week. Once the bags arrive, they are promptly received into inventory, packed with care, and shipped out to you as quickly as possible. Your patience is greatly appreciated as we work diligently to get your bag to you.

Some of these pre-order styles are already sold out. Rest assured that if you've placed an order, you are guaranteed to receive your bag. We value your trust and are committed to fulfilling each and every order.

To provide a fair experience for all customers, we process orders based on the date they were placed. So, if you ordered your bag earlier, you can be confident that we are fulfilling orders in the sequence they were received. We appreciate your understanding as we work through the queue and ensure that every Sash Bag reaches its rightful owner.

We understand that circumstances may change, and waiting might no longer be feasible for you. If you no longer wish to wait for your bag, please reach out to our customer support team, and we'll assist you with canceling your order and providing a refund. Your satisfaction is important to us, and we want to make the process as smooth as possible for you.

We want to express our deep appreciation for your ongoing patience, enthusiasm, and support for Sash Bag. Each of you is an integral part of our Sash Bag family, and we're dedicated to delivering an exceptional experience to every customer.

If you have any further questions or concerns, our friendly customer support team is here to assist you. Don't hesitate to reach out to [email protected] We're more than happy to help!