Returns & exchangesUpdated a year ago

Returns: 

We have a 30-day “love it or return it” guarantee. This means that if you decide that you don't love your Sash for any reason at all, you are welcome to exchange it for another Sash or return it for a full refund. To process a return, please contact us at [email protected]. 

Read our Return Policy here 

Manufacturing Defects Warranty:

Sash bags come with a six-month warranty against manufacturing defects. Bags with verified manufacturing defects are eligible to be replaced with the same, or comparable style if the original styles is not available. 

Some example defects include broken zippers, loose stitching, defective snaps/straps or sewing design defects. It does not cover issues such as slight imperfections in the distressed leather, fringe getting ripped off, excessive usage, attracting lint, scratches/soiling/marks due to normal use, water damage, fading due to sun exposure, or damage due to improper care. We highly recommend that the care instructions we provide be followed to safeguard against the elements.

Click here for details on our Warranty Policy. 

Live Sale, Clearance, and FB Community Sale Bags are final sale only. 

There are not warranties or return privileges available for Sash bags purchased from another vendor or third-party.