<h3 id="isPasted">Shipping with Sash: What You Need to Know</h3>We ship to the address you provide, just as you enter it, so double-check before confirming! Once your order is on its way, we&#x2019;ll send you tracking info (to avoid it going to spam, add <a rel="noopener">info@thesashbag.com</a> to your contacts).While Sash isn&apos;t responsible for lost or delayed packages, your local post office can help locate any missing deliveries. We insure packages up to $100, but keep in mind that filing an insurance claim is the customer&#x2019;s responsibility. Make sure your address is correct&#x2014;USPS won&#x2019;t honor claims for packages delivered to an incorrect address. Need help with missing mail? Visit the <a href="https://www.usps.com/help/missing-mail.htm" rel="noopener" target="_new">USPS&#xA0;website</a>.Orders are packed and shipped from our warehouse in San Diego, CA<hr><h3 id="got-multiple-bags-heres-the-deal">Got Multiple Bags? Here&apos;s the Deal:</h3>If you order more than one Sash, we ship everything together once all items are in stock. If you want in-stock items shipped separately from pre-orders, we recommend placing separate orders. Already ordered and need them split? No problem&#x2014;just email <a rel="noopener">info@thesashbag.com</a>, and we&#x2019;ll sort it out!<hr><h3 id="pre-orders">Pre-Orders:</h3>Sometimes we offer pre-orders for styles that are still in production. When you pre-order, your card is charged immediately to guarantee a bag is made just for you! If you need something sooner, consider ordering an in-stock option.<hr><h3 id="when-will-it-arrive">When Will It Arrive?</h3><ul><li style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;">In-stock items ship within 2-3 business days (orders placed after 5 PM count as the next business day).</li><li style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;">Live Sale orders may take an additional 7-10 days to process.</li><li style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;">Pre-order items include estimated arrival times in the product description. Keep an eye on your inbox for any updates or delays.</li></ul>Got questions? Email us at <a rel="noopener">info@thesashbag.com</a>. We respond Monday to Friday, 9 AM to 5 PM (Pacific).

Shipping

<p id="isPasted" style="box-sizing: border-box; font-size: 16px; font-family: Assistant, sans-serif; text-align: left; color: rgb(17, 17, 18); margin: 0px !important; padding: 0px !important; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.6px; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Returns:&#xA0;<p style="box-sizing: border-box; font-size: 16px; font-family: Assistant, sans-serif; text-align: left; color: rgb(17, 17, 18); margin: 0px !important; padding: 0px !important; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.6px; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">We have a 30-day &#x201C;love it or return it&#x201D; guarantee. This means that if you decide that you don&apos;t love your Sash for any reason at all, you are welcome to exchange it for another Sash or return it for a full refund. To process a return, please contact us at <a href="mailto:info@thesashbag.com" style="box-sizing: border-box;">info@thesashbag.com</a>.&#xA0;<p style="box-sizing: border-box; font-size: 16px; font-family: Assistant, sans-serif; text-align: left; color: rgb(17, 17, 18); margin: 0px !important; padding: 0px !important; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.6px; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"> <p style="box-sizing: border-box; font-size: 16px; font-family: Assistant, sans-serif; text-align: left; color: rgb(17, 17, 18); margin: 0px !important; padding: 0px !important; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.6px; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Read our Return Policy <a href="https://www.thesashbag.com/pages/the-fine-print">here&#xA0;</a><p style="box-sizing: border-box; font-size: 16px; font-family: Assistant, sans-serif; text-align: left; color: rgb(17, 17, 18); margin: 0px !important; padding: 0px !important; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.6px; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">&#xA0;&#xA0;<p style="box-sizing: border-box; font-size: 16px; font-family: Assistant, sans-serif; text-align: left; color: rgb(17, 17, 18); margin: 0px !important; padding: 0px !important; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.6px; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Manufacturing Defects Warranty:<p style="box-sizing: border-box; font-size: 16px; font-family: Assistant, sans-serif; text-align: left; color: rgb(17, 17, 18); margin: 0px !important; padding: 0px !important; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.6px; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Sash bags come with a six-month warranty against manufacturing defects. Bags with verified manufacturing defects are eligible to be replaced with the same, or comparable style if the original styles is not available.&#xA0;<p style="box-sizing: border-box; font-size: 16px; font-family: Assistant, sans-serif; text-align: left; color: rgb(17, 17, 18); margin: 0px !important; padding: 0px !important; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.6px; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"> <p style="box-sizing: border-box; font-size: 16px; font-family: Assistant, sans-serif; text-align: left; color: rgb(17, 17, 18); margin: 0px !important; padding: 0px !important; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.6px; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Some example defects include broken zippers, loose stitching, defective snaps/straps or sewing design defects. It does not cover issues such as slight imperfections in the distressed leather, fringe getting ripped off, excessive usage, attracting lint, scratches/soiling/marks due to normal use, water damage, fading due to sun exposure, or damage due to improper care. We highly recommend that the care instructions we provide be followed to safeguard against the elements.<p style="box-sizing: border-box; font-size: 16px; font-family: Assistant, sans-serif; text-align: left; color: rgb(17, 17, 18); margin: 0px !important; padding: 0px !important; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.6px; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"> <p style="box-sizing: border-box; font-size: 16px; font-family: Assistant, sans-serif; text-align: left; color: rgb(17, 17, 18); margin: 0px !important; padding: 0px !important; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.6px; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Click <a href="https://www.thesashbag.com/pages/the-fine-print">here</a> for details on our Warranty Policy.&#xA0;<p style="box-sizing: border-box; font-size: 16px; font-family: Assistant, sans-serif; text-align: left; color: rgb(17, 17, 18); margin: 0px !important; padding: 0px !important; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.6px; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"> <p style="box-sizing: border-box; font-size: 16px; font-family: Assistant, sans-serif; text-align: left; color: rgb(17, 17, 18); margin: 0px !important; padding: 0px !important; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.6px; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Live Sale, Clearance, and FB Community Sale Bags are final sale only.&#xA0;<p style="box-sizing: border-box; font-size: 16px; font-family: Assistant, sans-serif; text-align: left; color: rgb(17, 17, 18); margin: 0px !important; padding: 0px !important; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.6px; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"> <p style="box-sizing: border-box; font-size: 16px; font-family: Assistant, sans-serif; text-align: left; color: rgb(17, 17, 18); margin: 0px !important; padding: 0px !important; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.6px; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">There are not warranties or return privileges available for Sash bags purchased from another vendor or third-party.&#xA0;

Returns & exchanges

Information about order changes and cancellations.

If you&apos;ve placed an order for an in-stock item, it cannot be changed or cancelled. Orders are immediately placed in the fulfillment queue as soon as they are placed. You can, however, return or exchange your Sash bag for any reason within 30 days of the date it is received. For more information, please read our Customer Policies<a href="https://www.thesashbag.com/pages/the-fine-print">&#xA0;here</a>If you&apos;ve ordered something that isn&apos;t in-stock, you may be able to change or cancel your order. Just email Customer Service at <a href="mailto:info@thesashbag.com">info@thesashbag.com</a> with your request. Please allow up to 24 business hours to receive a reply.&#xA0;<a href="https://www.thesashbag.com/pages/the-fine-print">&#xA0;</a>

Changes & cancellations

<h3 id="which-payment-types-do-you-accept">Which payment types do you accept?</h3>We accept most major credit cards, PayPal, ApplePay, ShopPay, and GooglePay. <h3 id="do-you-offer-buy-now-pay-later">Do you offer Buy Now Pay Later?</h3>We do offer ShopPay Installments.&#xA0; <h3 id="how-long-should-a-refund-take-to-reach-me">How long should a refund take to reach me?</h3>For returned merchandise, we recommend following all of the return instructions correctly and retaining your return tracking information to ensure there are no delays in processing your return and refund.&#xA0;For order cancellations with a refund, please allow 24-72 business hours for your request to be received and processed. After that, the timing of the refund depends on the original payment method and the corresponding financial institution.&#xA0;

Payment

Information about our stock availability.

<h3 id="isPasted">Can&apos;t Find the Color or Material You Want?</h3>If you&#x2019;re looking for a color or style from one of our Specialty Collections and don&#x2019;t see it on the website, it&#x2019;s likely sold out. We release new collections about three times a year, and once they&#x2019;re gone, they won&#x2019;t be restocked. While this can be disappointing, it allows us to offer a fresh variety of styles throughout the year!Our Core Collection colors are always available, but stock may vary.Occasionally, a few Specialty Collection bags pop up during live sales or on the Sash app.Download the Sash app here:<ul><li><a href="#" rel="noopener">iOS</a></li><li><a href="#" rel="noopener">Android</a></li></ul><h3 id> </h3>

Bag availability

If you’ve ordered a Sash Bag that’s not currently in stock, no worries! Here’s what to expect:. Special Orders: These unique bags take a little longer—typically between 4 to 7 months. The estimated shipping month is shared during the Special Order pe

If you&#x2019;ve ordered a Sash Bag that&#x2019;s not currently in stock, no worries! Here&#x2019;s what to expect:<ul><li>Special Orders: These unique bags take a little longer&#x2014;typically between 4 to 7 months. The estimated shipping month is shared during the Special Order period, so you&#x2019;ll know when to expect your bag.</li><li>Pre-Orders: Pre-orders have a shorter lead time and are based on the latest manufacturing and logistics updates from our vendor partners. Once those bags are on the way to us, they typically ship out a couple of weeks later.</li></ul>In both cases, we work hard to process and ship your order as soon as those bags land! Priority is always given to the oldest orders first, and you&#x2019;ll receive an email with tracking info as soon as your bag is on its way.Thank you for your patience&#x2014;your Sash is worth the wait!

When Will My Pre-Order or Special Order Ship?

If you haven't received tracking information for your order, please be assured that you will be sent an email with the tracking details once your order has been prepared for shipment. Our team works diligently to dispatch individual orders promptly u

If you haven&apos;t received tracking information for your order, please be assured that you will be sent an email with the tracking details once your order has been prepared for shipment. Our team works diligently to dispatch individual orders promptly upon the arrival of our inventory. We appreciate your patience and understand the significance of our customers receiving timely updates regarding their purchases.

Orders and Returns