ShippingUpdated 3 months ago

Shipping with Sash: What You Need to Know

We ship to the address you provide, just as you enter it, so double-check before confirming! Once your order is on its way, we’ll send you tracking info (to avoid it going to spam, add [email protected] to your contacts).

While Sash isn't responsible for lost or delayed packages, your local post office can help locate any missing deliveries. We insure packages up to $100, but keep in mind that filing an insurance claim is the customer’s responsibility. Make sure your address is correct—USPS won’t honor claims for packages delivered to an incorrect address. Need help with missing mail? Visit the USPS website.

Orders are packed and shipped from our warehouse in San Diego, CA

Got Multiple Bags? Here's the Deal:

If you order more than one Sash, we ship everything together once all items are in stock. If you want in-stock items shipped separately from pre-orders, we recommend placing separate orders. Already ordered and need them split? No problem—just email [email protected], and we’ll sort it out!

Pre-Orders:

Sometimes we offer pre-orders for styles that are still in production. When you pre-order, your card is charged immediately to guarantee a bag is made just for you! If you need something sooner, consider ordering an in-stock option.

When Will It Arrive?

• In-stock items ship within 2-3 business days (orders placed after 5 PM count as the next business day).
• Live Sale orders may take an additional 7-10 days to process.
• Pre-order items include estimated arrival times in the product description. Keep an eye on your inbox for any updates or delays.

Got questions? Email us at [email protected]. We respond Monday to Friday, 9 AM to 5 PM (Pacific).